514-620-6885 info@erdinc.ca Mon-Fri: 8 AM - 6 PM
Montréal | Laval | South Shore | North Shore
Protecting your data

Privacy Policy

Last updated: February 2026

ERD – Home Rehabilitation Team (hereinafter "ERD", "we") is committed to protecting the confidentiality of personal information collected in the course of its activities and the use of the website erdinc.ca.

1. Responsible Person

The person responsible for the protection of personal information at ERD is:

Sheila Labonté

info@erdinc.ca

514-620-6885

2. Personal Information Collected

We may collect the following information:

  • First and last name
  • Email address
  • Phone number
  • Geographic area (Montréal, Laval, South Shore, North Shore)
  • Type of service requested
  • Any information you voluntarily submit through the contact form

3. Use of Information

The information collected is used for the following purposes:

  • Responding to your appointment or information requests
  • Planning and coordinating your physiotherapy care
  • Communicating with you about our services
  • Complying with our legal and regulatory obligations

4. Consent

By submitting the contact form or by contacting us by phone or email, you consent to the collection and use of your personal information for the purposes described above. You may withdraw your consent at any time by contacting the responsible person.

5. Retention and Protection

Your personal information is stored securely and is only accessible to ERD team members who need it to perform their duties. We take reasonable security measures to protect it against unauthorized access, loss or disclosure.

6. Disclosure to Third Parties

ERD does not sell, trade or rent your personal information to third parties. Your information may only be shared in the following cases: with your explicit consent, when required by law, or as part of the coordination of your care with other healthcare professionals (with your authorization).

7. Cookies and Similar Technologies

The website erdinc.ca uses cookies. A cookie is a small text file stored on your device when you visit a website.

Types of cookies used:
Essential Cookies

Required for the website to function. These include the consent cookie (accept_cookies) which remembers your choice. These cookies cannot be disabled.

Analytical Cookies (optional)

Allow us to understand how visitors use our site in order to improve its content and performance. These cookies are only activated if you accept them.

Managing your preferences:

On your first visit, a banner allows you to accept or decline non-essential cookies. You can change your preferences at any time by deleting cookies in your browser.

Reset your cookie preferences:

8. Your Rights

In accordance with Québec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25), you have the following rights:

  • Access your personal information held by ERD
  • Request correction of inaccurate information
  • Withdraw your consent at any time
  • Request deletion of your personal information

To exercise any of these rights, please contact Sheila Labonté at info@erdinc.ca or at 514-620-6885. We will respond to your request within 30 days.

9. Modifications

ERD reserves the right to modify this policy at any time. The date of the last update will be indicated at the top of this page. We encourage you to review this page regularly.

10. Contact Us

For any questions regarding this policy or the management of your personal data:

Responsible person: Sheila Labonté

Company: ERD – Home Rehabilitation Team

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